MAXIMUM MICROWAVE HEATING TIMES FOR THIS PRODUCT: MAXIMUM HEATING (AND CHILLING) TIMES FOR THE PRODUCT ARE ATTACHED TO THE PRODUCT BY SEWN-ON LABEL AND CARD SWING TAG WHICH SHOULD BE RETAINED FOR FUTURE REFERENCE.

This product is entirely natural and easy to use. It is designed as a gentle warming or chilling product though it is EXTREMELY IMPORTANT to take great care not to over-heat or over-chill the product.

Please follow our heating and chilling instructions carefully and use your own judgment - if you are experiencing any discomfort from the pack then stop using immediately. If you want medical advice, please ask your Doctor.

GENERAL INSTRUCTIONS: Please take care heating this wheat filled product and be careful not to burn the contents inside. If you smell a burnt smell, the heat pack is best thrown away and a new one purchased.

• Remove all tags and ensure the product is clean and dry before use.
• Use the maximum heating guide (below) to determine the correct heating times.
• Ensure all grilling / browning facilities are turned off and do not place near a direct heat source.
• When first heated, the product will feel damp though this is quite normal and will stop after a few uses.
• After this time we recommend placing a small cup of water in the microwave when heating.

In order to comply with BS8433 : 2004 we are obliged to tell you of the following.

• WARNING - THIS PRODUCT CAN CAUSE BURNS.
• AVOID PROLONGED DIRECT CONTACT WITH THE SKIN.
• TAKE CARE WHEN REMOVING FROM THE MICROWAVE OVEN.
• DO NOT INGEST CONTENTS.
• DO NOT OVERHEAT.
• FOR MICROWAVE USE ONLY.
• HEATED PRODUCTS SHOULD NOT BE GIVEN TO CHILDREN.

MAXIMUM HEATING (AND CHILLING) TIMES FOR THE PRODUCT ARE ATTACHED TO THE PRODUCT BY SEWN-ON LABEL AND CARD SWING TAG WHICH SHOULD BE RETAINED FOR FUTURE REFERENCE.

• ONLY REHEAT FROM ROOM TEMPERATURE.
• DO NOT FOLD ITEM IN HALF TO HEAT.
• HEAT WITHOUT REMOVABLE COVERS IF SUPPLIED WITH THIS ITEM.
• SURFACE CLEAN WITH A DAMP CLOTH.

CARE INSTRUCTIONS

• Do not wash the heat pack with the wheat inside.
• Only clean this part with a damp cloth.
• Optional removable covers if available for this product can be removed and cleaned in accordance with the washing instructions label on the cover.
• Asthma Sufferers should be aware this product contains wheatgerm.
• In the event of overheating, let the item stand in a safe place and do not touch until cooled.
• Dispose of in the normal household waste if worn or damaged.
• Store in a cool dry place.
• Ensure that the microwave turntable can rotate freely.

TO USE COLD:

• Wrap the pack in a plastic bag (to keep it clean).
• Place in the FRIDGE or FREEZER for 1-3 hours.
• Remove from plastic bag before use.
• Be cautious and check your skin to avoid any possibility of freezer-burn and use a towel on your body with the pack on top to avoid direct contact with the skin.
• DO NOT PLACE THIS ITEM IN THE FREEZER IF USING ON THE EYES.

Please do not machine wash this product or get it wet. If it becomes marked or dirty, please take good care not to wet the inner contents and wipe clean with a damp cloth.

How long should the heat pack be put into the microwave or chill in the freezer?

Please read the “Instructions” shown on our website for each Product as the heating and cooling instructions vary by product. All our heat packs have been safety tested and come with instructions labels sewn into the product itself and on a card attachment to be retained for safe reference.

Is it normal that my heat pack feels damp when microwaving?

Yes. When you first microwave the heat pack the contents inside will feel damp. This will subside after a few heating cycles and is quite normal especially if you have selected the (polyester) fleece fabric covers. Cotton is much more absorbent and breathable and will lessen the initial damp effect. Do not overheat the wheat bag to attempt to dry it out.

What happens if I microwave the heat pack for too long or it burns?

Please be very careful not to overheat the heat pack. If overheated they can catch fire which is very dangerous. Overheating can be caused by food or contamination from your microwave so it is important that the microwave is clean before you heat the product.

If overheating occurs, remove it from the microwave and put it in a safe place while it cools (perhaps outside). Do not use again until the product has returned to room temperature. If it is giving off a 'burnt' smell or has small burn marks on the fabric, you have overheated the product and it must be disposed of being careful that the product is not actually burning. A replacement product would then have to be purchased.

Can I wash my Heat Pack?

Do not place the full heat pack in the washing machine or get the contents wet as it can damage the product. It is advised that you surface clean with a damp cloth or sponge to clean the product. If the product becomes wet then it needs to be dried out before the wheat inside germinates and we suggest placing the product in a warm room to dry at room temperature. If the wheat inside does germinate then we do not recommend that you use the wheat bag.

Can I purchase removable covers that can be washed for my heat pack?

On most of our products, you will see the option to purchase a removable cover for cleaning. If this is shown as an option then this cover is removable from the main heat pack and can be washed with like colours in the washing machine or by hand at a low temperature of 30 to 40 degrees.

Is it possible to warm the heat pack other than the microwave?

No. Our heat packs are safety tested to be exclusively heated in a microwave.

How do I fit a larger heat pack in my small microwave?

Some of our products are larger when flat than the size of smaller microwaves. It is ok to “loosley scrunch up" the heat pack lightly to fit into the microwave but is important not to fold the pack in half tightly as this can create hot spots when heating.

Are these heat packs suitable for young children?

No. We do not recommend that heat packs are given the very young children under the age of 3 years old. Adult supervision should always be provided and should only be heated by an adult with great care.