Our products will have a sewn-in Care Label giving you guidance on Care and Washing this Product.  In summary however, they will contain the following instructions though please do refer to the specific label on your individual item for latest information:

• For 100% Cotton, 100% Polycotton & 100% Polyester Fabrics (eg Fleece).
• CARELESSNESS CAUSES FIRE.
• This product has no removable cover and it is important not to get the inner filling wet.
• Wipe clean gently with a damp cloth.
• Do not bleach.
• Do not iron.
• Do not tumble dry.

How long should the heat pack be put into the microwave or chill in the freezer?

Please read the “Instructions” shown on our web site in each Product as the heating and cooling instructions vary by product. All our heat packs have been safety tested and come with instructions labels sewn into the product itself and on a card attachment to be retained for safe reference.

Is it normal that my heat pack feels damp when microwaving?
Yes. When you first microwave the heat pack the contents inside will feel damp. This will subside after a few heating cycles and is quite normal especially if you have selected the (polyester) fleece fabric covers. Cotton is much more absorbant and breathable and will lessen theinitial damp effect. Do not overheat the wheat bag to attempt to dry it out.

What happens if I microwave the heat pack for too long or it burns?
Please be very careful not to overheat the heat pack. If overheated they can catch fire which is very dangerous. Overheating can be caused by food or contamination from your microwave so it is important that the microwave is clean before you heat the product.

If overheating occurs, remove from the microwave and put in a safe place while it cools (perhaps outside). Do not use again until the product has returned to room temperature. If it is giving off a 'burnt' smell or has small burn marks on the fabric, you have overheated the product and it must be disposed of being careful that the product is not actually burning. A replacement product would then have to be purchased.

Can I wash my Heat Pack?
Do not place the full heat pack in the washing machine or get the contents wet as it can damage the product. It is advised that you surface clean with a damp cloth or sponge to clean the product. If the product becomes wet then it needs to be dried out before the wheat inside germinates and we suggest placing the product in a warm room to dry at room temperature. If the wheat inside does germinate then we do not recommend that you use the wheat bag.

Can I purchase removable covers that can be washed for my heat pack?
On most of our products you will see the option to purchase a removeable cover for cleaning. If this is shown as an option then this cover is removable from the main heat pack and can be washed with like colours in the washing machine or by hand at a low temperature of 30 to 40 degrees.

Is it possible to warm the heat pack other than the microwave?
No. Our heat packs are safety tested to be exclusively heated in a microwave.

How do I fit a larger heat pack in my small microwave?
Some of our products are larger when flat than the size of smaller microwaves. It is ok to “loosley scrunch up" the heat pack lightly to fit into the microwave but is important not to fold the pack in half tightly as this can create hot spots when heating.

Are these heat packs suitable for young children?
No. We do not recommend that heat packs are given the very young children under the age of 3 years old. Adult supervision should always be provided and should only be heated by an adult with great care.

The information below is for guidance. Actual delivery costs and dates depend on the delivery address, weight and time your order is placed. Cut-off time for Overnight Orders is 12 noon.

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